Hotel Phone System is Vital to Success
Hospitality Upgrade Magazine (Spring, 2021) — The hotel phone system is essential to the property’s success. Beyond merely allowing calls, it enables guests to communicate with hotel staff, schedule wake-up service, receive text messages and more. Ultimately, a good phone system can increase employee productivity, build guest loyalty and even improve the bottom line. Yet, many properties are using outdated solutions that are both costly and inefficient. “The phone system is often the last thing hoteliers look at when considering the budget,” said Steve Futrell, chief executive officer of Voice Carrier, a provider of enterprise-grade phone systems for the hospitality industry. “As a result, many properties are paying way too much for old contracts and are losing out on innovative features offered by newer systems.”